FAQ

Employee Guidelines

I am a GE employee, but I am located outside the United States. Can I still participate?

Yes, all GE employees can participate regardless of location. A valid GE SSO ID is required to log in/register for matching.

Registering Donations

How does the process work?

After making your donation directly to a charity, log in to the Matching Gifts website (www.gefoundation.com/matchinggifts). Click on the “GE Participants” button to log in using your GE SSO ID/password. Once in the Matching Gifts site, search for your charity and then register the details.

What does the charity need to do to receive the match?

Once the GE donor registers a donation for matching, the charity will then need to log into the same website (www.gefoundation.com/matchinggifts) to confirm receipt of your donation. A reminder notice will be sent as a courtesy; however, the charity can log in at any time to take this step. Once confirmed by the charity, the donation will be included in the next quarterly batch (please note that all gifts and charities will be reviewed for compliance and eligibility prior to payment).

Why can’t I locate my organization in the Matching Gifts website search engine?

It is possible that you are entering too much information into the search engine or that your search is too specific. The most accurate way to search for a particular organization is to enter the organization’s Federal Tax ID number in the search criteria field.

If you do not have this information, you may enter a keyword for the organization’s legal name and the state where the organization is located. If you are using an acronym, try searching on the full name (e.g., “American Red Cross” instead of “ARC”).

If the organization is not in the database, please see the Recipient Charity Qualification section below for further information.

Is there a deadline to register for matching?

Yes, donations made in a particular calendar year must be registered by the following April 15 (for example, donations made in 2012 must be registered for matching by April 15, 2013).

Is there a minimum or maximum?

In order to be matched, a donation must be a minimum of $25 (or equivalent). An individual GE Donor will be matched up to $50,000 (or equivalent) in a calendar year. You may view your balance on the Matching Gifts website. Please note that disaster relief donations made in countries other than the U.S. and U.K. may not be held to the minimum due to currency conversion issues.

Matching Payments

When will the charity receive the matching payment?

The charity must first confirm receipt of a donation in the GE Foundation Matching Gifts website before it can be matched. Payments are made quarterly, so once the charity has confirmed the donation, it should be included in the next quarterly batch (please note that all gifts and charities will be reviewed for compliance and eligibility prior to payment). The quarterly schedule is posted within the website.

Customer support

For Matching Gifts customer support, e-mail gesupport@cybergrants.com or call (800) 305-0669.

GE Single Sign-On (SSO) Questions

What is SSO?

GE Single Sign-On (SSO) is a companywide security and navigation feature designed to allow users to securely sign on and move between GE websites. Every GE employee is given an SSO ID.

Note to U.S. retirees: The easiest way to register for an SSO account is to do so from the GE Benefits website. Once you have established your SSO ID and password, please go to the Matching Gifts page to log in using your newly established GE SSO ID and password.

I have an SSO ID. Why can’t I participate?

Not everyone who has an SSO ID is eligible for the program. Please see the participant eligibility criteria for further details.

If you are a new employee, it may be that your information has not yet been added to the eligible population (the update from Oracle HR runs at least twice a month).

If you are a recent U.S. retiree, please note that there is a processing lag that may occur after you are no longer an employee but before you are recognized as an eligible retiree for the Matching Gifts Program (sometimes as much as three months).

I am having trouble with my SSO account. Can the Matching Gifts Team help me?

GE SSO accounts are managed by the Company, so unfortunately the answer is no. The GE Foundation Matching Gifts program simply uses SSO credentials for log-in just like any other GE site. For SSO account issues, employees should contact their local help desk or HR Manager; U.S. retirees may contact Pension Services.

Recipient Charity Qualification

Are charitable organizations outside the United States eligible to participate?

At this time, most approved organizations are located in the U.S. and U.K; however, employees in other locations may give to their in-country UNICEF, Red Cross/Red Crescent Society, Habitat for Humanity or Save the Children and register for matching. The GE Foundation is currently reviewing ways to expand the base, however due to current U.S. laws and tax regulations, each organization must first undergo an “equivalency review.” This is a time-consuming and often costly process for NGOs/charities and therefore not effective for a Matching Gifts scheme.

How do I know if my favorite U.S. charity has 501(c)(3) status?

The U.S. Internal Revenue Service has an electronic database of eligible 501(c)(3) nonprofit organizations, called the Electronic Master Business File, which is updated each calendar quarter. The GE Foundation Matching Gifts Program uses this IRS electronic database, so you may search for it within our website. You may also contact the organization directly to confirm, or search the IRS website (http://www.irs.gov/Charities-&-Non-Profits/Exempt-Organizations-Select-Check).

How do I know if my favorite U.K. charity is listed with the Charity Commission?

The U.K. Charity Commission has an electronic database of eligible charitable organizations. The GE Foundation Matching Gifts Program uses this database so you may search within our website. You may also contact the organization directly to confirm or try searching the Charity Commission site (http://www.charity-commission.gov.uk/).

Can I donate to my church, high school, etc.?

Please refer to the eligibility guidelines for eligibility criteria.

What does it mean that a recipient charity is “approved”?

“Approved” organizations are those that meet basic tax status criteria. Please note that all organizations and all gifts will be reviewed on an ongoing basis to determine compliance with guidelines and eligibility for matching. The GE Foundation cannot guarantee that every gift registered will be matched. All organizations must confirm compliance with program criteria to access the Matching Gifts system and participate in the program.

We are a charitable organization in receipt of a GE employee’s donation. Why can’t the GE employee find us in the system?

U.S. Charities—The best way for a GE Donor to search is using the organization’s U.S. Federal Tax ID number. If the organization still does not appear in our database, it may not currently be listed on the IRS electronic database. The organization may call the IRS Call Center at (877) 829-5500 and request that it be added to and included on the next update of the electronic database.

U.K. Charities—The best way for a GE Donor to search is using the organization’s U.K. Charity Commission number. If the organization still does not appear in our database, it may not currently be listed. The organization may contact the Charity Commission and request that it be added to and included on the next update of the electronic database.

I have been a donor to the same U.S. nonprofit for years and I am now getting a message that it is not verifiable. How is that possible?

Occasionally, an organization may temporarily lose its 501(c)(3) eligibility due to a penalty, an oversight or an error on the IRS electronic database. The nonprofit should contact the IRS Call Center to inquire and resolve the situation.

U.S. Federal Tax ID Verification

For U.S. Nonprofit Organizations Using a Parent Tax ID

If the organization is using the Federal Tax ID of a parent organization, it will need to provide a letter from the parent organization (on letterhead) that gives permission for that organization to use the parent organization’s Tax ID for the GE Foundation Matching Gifts Program. This letter will need to include the name, address and Federal Tax ID of the parent organization and the name and address of the organization authorized to use the number.

For Public School Districts

A public school or school district can provide its district NCES ID number rather than a Federal Tax ID for verification purposes.

For All Other Nonprofit Organizations

If the Federal Tax ID is unable to be verified electronically, the organization should contact the IRS Call Center at (877) 829-5500 to get a clarification of its tax status. If it does have 501(c)(3) status but is not listed on the Master Business File (usually for financial reasons), it will need to obtain a letter from the IRS stating the status of the organization.

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